Category: Practice News

AskmyGP Service Times

Dear Patients

We will be temporarily changing our askmyGP in hours service times to support the surgery manage demand:

Monday – Thursday 07.30 – 16.00: (closed to new requests outside of these hours)

Friday: 07.30 – 14.00: (closed to new requests outside of these hours)

Sat – Sun: Closed to new requests

Whilst still enabling good access for patients, this change will support the surgery to effectively work through all of the requests submitted. We are hopeful that once demand settles we will again review the out of hours option for the system. Please also remember that the surgery operates a 2 working day/48 hour initial response time – to support us contacting you, please inform us of your availability when submitting your request.

If you need to speak to the practice about an issue after these times, please call the surgery.

Changes will take effect from Saturday 22nd May 2021

Many thanks

Wincanton Health Centre Team