askmyGP

Wincanton Health Centre uses askmyGP to support our patients with their ailments and questions. Before you submit a request, please read the following:

The practice team will try to accommodate patient preferences where possible however, request assignment & resolution method may be determined by clinical judgement.

askmyGP should never be used within an emergency.

Patients will be contacted by the practice within 2 working days of submitting a request, or more quickly if considered urgent.

Dear Patients

We will be temporarily changing our askmyGP in hours service times to support the surgery manage demand:

Monday – Thursday 07.30 – 16.00: (closed to new requests outside of these hours)

Friday: 07.30 – 14.00: (closed to new requests outside of these hours)

Sat – Sun: Closed to new requests

Whilst still enabling good access for patients, this change will support the surgery to effectively work through all of the requests submitted. We are hopeful that once demand settles we will again review the out of hours option for the system. Please also remember that the surgery operates a 2 working day/48 hour initial response time – to support us contacting you, please inform us of your availability when submitting your request.

If you need to speak to the practice about an issue after these times, please call the surgery.

Changes will take effect from Saturday 22nd May 2021

Many thanks

Wincanton Health Centre Team

 

To discuss a problem with a member of the surgery team, please click the image below to use askmyGP.

 

REMEMBER you don’t always need to submit a request.

Patient Access can be used to order or obtain advice about repeat prescriptions. Alternatively, the following guidance may help you identify a more appropriate setting for your need.

Self Care

Care for yourself at home

Minor cuts & grazes
Minor bruises
Minor sprains
Coughs & colds

Pharmacy

Local expert advice

Minor Illnesses
Headaches
Stomach upsets
Bites & Stings

NHS 111

Non-emergency help

Feeling unwell?
Unsure?
Anxious?
Need help?

GP Advice

Out of hours: Call 111

Persistent Symptoms
Chronic pain
Long term conditions
New Prescriptions

UTC

Urgent Treatment Centres

Breaks & Sprains
X-rays
Cuts & Grazes
Fever & Rashes

A&E or 999

For emergencies only

Choking
Chest Pain
Blacking Out
Serious Blood Loss